At Flavours of Delight, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website or contact us through our available communication channels.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website and services, we may collect certain information, including:
Personal Information
When you contact us, enquire about our products, place an order, or communicate with us, we may collect information such as:
- Name
- Mobile number
- Email address
- Delivery address, where applicable
- Billing or order-related information
- Order details
- Any other information you voluntarily provide to us
Technical Information
When you visit our website, certain technical information may be automatically collected by our website or service providers, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of website access
- Referring website
- General website usage information
2. How We Use Your Information
We may use the information collected from you for purposes including:
- Responding to enquiries and requests
- Processing and managing orders
- Communicating with you about your order
- Providing customer support
- Confirming order or delivery details
- Improving our products and services
- Improving website functionality and user experience
- Maintaining website security
- Understanding website traffic and usage
- Communicating information about our products, offers or services where permitted
- Complying with applicable laws and legal requirements
3. WhatsApp Communication
Our website may provide options to contact us or place orders through WhatsApp.
When you choose to communicate with us through WhatsApp, information you provide may be processed by WhatsApp and its applicable service providers according to their own privacy policies and terms.
We may receive information that you voluntarily provide through WhatsApp, including your name, phone number, order details, delivery information and messages.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity and provide a better browsing experience.
Cookies may help us:
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Monitor website traffic
- Improve user experience
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Analytics and Website Usage
We may use website analytics or similar technologies to understand how visitors interact with our website.
This information may include pages viewed, approximate usage patterns, device information and other technical information.
Analytics information is generally used in an aggregated or statistical manner to help us improve the website and our services.
6. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our website or provide services to you. Such service providers may include, where applicable:
- Website hosting providers
- Website development or maintenance providers
- Communication service providers
- Order or delivery service providers
- Payment service providers
- Analytics providers
- IT and security service providers
Information may also be disclosed when required by law, legal process, government authority, or when reasonably necessary to protect our legal rights, customers, website, or business.
7. Payment Information
If online payment facilities are provided through our website or a third-party payment provider, payment transactions may be processed directly by the applicable payment service provider.
We do not intend to store complete debit card, credit card, banking or other sensitive payment credentials on our own servers unless specifically stated otherwise.
Payment providers may collect and process payment information according to their own privacy policies and terms.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.
9. Third-Party Links and Services
Our website may contain links to third-party platforms, including social media platforms, communication services and other websites.
These third-party websites and services operate independently and may have their own privacy policies.
We are not responsible for the privacy practices, content or security of third-party websites or services.
10. Social Media
Our website may provide links to social media platforms such as Instagram and Facebook.
If you interact with us through social media, the information you provide may be processed by the respective platform according to its privacy policy.
11. Children's Privacy
Our website and services are not specifically directed toward children.
We do not knowingly request or collect personal information from children for purposes unrelated to providing our services.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, business records, legal requirements and dispute resolution.
13. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request information about the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Raise concerns regarding the handling of your personal information
To exercise any applicable privacy rights, please contact us using the contact details provided below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
15. Contact Us
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact Flavours of Delight.